Sooner or later, a client will come to us and want their lips a little too plump or their face a little too frozen. As health professionals, our first priority is the safety and wellbeing of the patient but once that is secure, do we have the right to refuse treatment based on our subjective opinions of beauty? Are we discriminating if we choose not to give the customer what they want?
On the other hand, this treatment is going to represent our work, our standards and our skills, so in that sense we need to protect our brand.
So how do we know where to draw the line? In my opinion, the goal is subtle and natural looking result that would go unnoticed as a treatment to all but the closest of friends/family.
Where do you draw your lines?
This is always a tricky area. There are always clients around that want something we don’t all consider “natural”. I agree with safety being the most important outcome. I think you need to make that as a personal call as to what others may see as your work and are you happy with this?
Im happy to refuse treatment to clients. How you approach this with the client is the next tricky part.
I would also be interested in others thoughts
Hi Christina. I have huge job satisfaction in treatments that I consider are flattering to or enhance a clients appearance. If I was asked to treat someone which was going to result in a result that I considered unflattering or would be embarrassed to be associated with, then I refuse. I usually use phrases such as; “In my professional opinion …experience….training….I could not support a treatment which I think would look unflattering….professional opinion primarily taking into account my clients well being……welcome to seek a second opinion.”
I often say no to clients and then suggest that we make an injectable plan that we can review together and look at photos of before and now and that sometimes helps them see the change….I often mention “less is more” in conversation, however there is always the case that if you don’t do it for them someone else will
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